since 1956 - celebrating our 63rd year!
Thermal Management for Enclosures
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Friday, July 20, 2018
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Kooltronic General Terms
and Conditions of Sale


Please order by model number as described in the applicable product sections.

Telephone orders will be accepted and processed immediately. However, manufacturing and shipment may be deferred until a written confirming order is received, either by a standard purchase order or other acceptable form. All orders MUST include:

  • Purchase order number
  • Shipping and billing address
  • Kooltronic model number, full description, electrical specifications, quantity and unit price
  • Delivery date desired, subject to acknowledgement
  • Name of authorized purchasing department representative
  • Method of shipment desired
  • Amount of insurance on shipment, if desired
  • Sales/use tax status of order and exemption number, if exempt


All orders are subject to acceptance, dependent on quantity, availability of parts and other factors.


Payment terms are Net 30 Days after shipment, subject to prior credit approval. Major credit cards are accepted. Credit cards payments are processed at the time of shipment. If a customer has open terms and a credit card is used after shipment, payment will be subject to a 3% surcharge. New accounts must provide necessary credit references. Until credit is established, payment in full may be required with order. All prices are FOB point of origin and include packing to good commercial practice. Sales outside the USA may be subject to Letter of Credit or other acceptable payment arrangements.


A surcharge may apply on orders requiring inspection at the factory.


The acknowledged shipment date is based on our anticipated production schedule on the date the order is accepted. It is subject to our timely receipt of all information necessary to complete the order. We assume no liability for delays caused by circumstances beyond our control.
24-hour emergency shipment service is available.


Orders may be cancelled only upon the written approval of Kooltronic. Cancellation may be subject to payment of reasonable charges to cover the cost of materials, labor and all direct and indirect expenses incurred by us in connection with the order.

Deferred or rescheduled delivery may, at our option, cause price adjustment and/or other appropriate charges.


Units to be repaired must be returned to us freight-prepaid after receipt of a Kooltronic Return Authorization. Customer must contact us for Return Authorization procedure and number (see RA Procedure).

If warranty repair is applicable, the unit will be repaired and returned freight-prepaid, FOB destination. If warranty repair is not applicable, the customer will be advised of the repair charges. Authorization to proceed will be required before any costs are incurred. Non-warranty repairs will be returned FOB Pennington, NJ. Collect shipments or unauthorized returns may be refused by our Receiving Department.


Kooltronic reserves the right to discontinue any item, and to make changes in the specifications, terms and conditions or prices at any time without notice. Kooltronic assumes no liability for the consequences of erroneous selection or misapplication of any of its products by a non-authorized Kooltronic representative. Application and selection assistance are available by simply calling the Kooltronic Sales Department.

Information furnished on this website is believed to be accurate and reliable at the time of posting. However, Kooltronic assumes no responsibility or liability for its use, nor for the effect of future design or specification changes, nor for any infringements of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of Kooltronic.





Kooltronic Standard Warranty

Return Authorization Procedure



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